Quality Policy
- Fermentek is engaged in the field of biotechnology, where maximum precision and quality is required. The company considers achieving a high level of product and service quality of great importance for the benefit of its customers.
- The company's management as well as each and every employee is aware that quality is a strategic goal and is achieved as an ongoing process through understandable rules for all company employees.
- The company's management and employees are constantly working to achieve maximum quality through a comprehensive quality management system that encompasses all work processes.
- To achieve quality goals, the company's management maintains a quality system that is adapted to, and meets the requirements and expectations of, the customer and implements the requirements of the ISO 9001: 2015 standards.
- The company's management and employees work to implement the procedures and instructions as a necessary condition for the success of the existence of the quality system.
- Fermentek operates with utmost care at a high professional level, which meets the customer's requirements and expectations for satisfaction, including proper service, high quality, and meeting schedules.
- The company's management and employees work in close cooperation with each other to create an atmosphere of continuous improvement.
Quality Audits & Certifications
- ISO 9001:2015 for "Manufacturing of bioactive chemicals for biological research, medical research. Manufacturing of active pharmaceuticals for experimental drugs preparation. Manufacturing of reference standards for food safety laboratories."
- You can see our ISO 9001:2015 certificate in the following link: https://www.fermentek.com/sites/default/files/2022-04/ISO9001.pdf
Improvement of Quality Control Processes
- Fermentek has a policy of streamlining and constantly improving quality procedures, work instructions, equipment quality, employee professionalism, and quality of workmanship while involving employees in quality management and quality improvement processes.
Materials Quality Control and Certificates of Analysis (COA)
- All material and each and every batch undergo a strict quality control process.
- The quality tests are performed by a professional QC specialist while the results are rechecked by our Quality Manager who approves them.
- The approved test results are documented in the Certificate of Analysis and sent to second approval by our scientific manager to put his signature on the COA as final approval.
- Although materials are considered stable, it must be said that the results of the control tests as documented in the certificate are accurate only for the date of the certificate. Materials can be sensitive to temperature, humidity, light or oxygen and it is common that changes in the parameters of these indices influence the test results of the materials.
Complaints
We know that, try as we might, we cannot be perfect. Sometimes we also make mistakes but we believe that it is your justified right to complain. We take your complaint most seriously. Therefore:
- Fermentek has established detailed procedures to manage complaints.
- Each complaint received is investigated thoroughly by the quality control department and other relevant professionals.
- The customer is informed about the results of the investigation.
- Lessons are learned from the complaint and corrective actions are taken.
- If you have any complaint or question regarding the quality of a product, package, delivery, or service, please do not hesitate to contact us at: [email protected]
